New Year & Christmas Order Issues & Support

We are NOW full open and operational in the New Year,
sending goods out for Next Working Day Delivery Again!

All orders placed between the 24th December and 1st January will be processed on the 2nd January 2009, with next working day delivery items going out that day.

PANIC! Where are is my order?
UK Delivery Problems and Sorting them Out
International Delivery Problems and Sorting them Out
Opening Times over the Christmas and New Year Period
Christmas Exchange Details
Christmas Return Details

PANIC! Where is my Order?
Firstly, as far as we're aware Skates.co.uk has dispatched every single order up to 23/12/2006, 5pm for Xmas Delivery. If you haven't got your order yet the best thing you can do is the following:

UK Mainland & N. Ireland Orders sent via City-Link:
You can track online deliveries with City-Link by going to:
http://www.city-link.co.uk/track_parcel/track_parcel.php
Enter your OrderID No. under "customer reference", leave the top box empty, then enter your delivery postcode with a space in the appropriate place when requested.

This will provide you with your tracking number. If you wish to contact City-Link direct you can by calling 08700 007 007

The head office contact details for City-Link are as follows:
City Link Ltd
Wellington House
61/73 Staines Road West
Sunbury on Thames
Middlesex
TW16 7AH

You can also email: southampton@city-link.co.uk should you wish to email them about a particular order we've dispatched.

International Orders:
All international orders go via parceline, to contact them their telephone number 0044 (0) 845 9300 100 or 0044 (0) 845 9300 350

Let them know your order number with ourselves and they should be able to help.

Opening times over the Christmas Period:
We will have 1 part time member of staff on the phones over the Christmas break, please leave a message if you wish to receive a call back.

Please follow the guidelines on this page for sorting out any order issues. Skates.co.uk will be closed from 12am Saturday, 24th December 2008 - Sunday 4th January 2009 for well earned break needed by all staff.

We'll be open to take calls again on Monday 5rd 2009 from 9-8:30pm and onwards. Alternatively you can email us in the meantime and when staff are back in the offices we'll be able to respond and sort outstanding issues, sales@skates.co.uk

From the 5th January 2009 Skates.co.uk will be back up to full operation and offering our full next working day delivery services to customers again.

Christmas Exchange Details
To exchange your existing order send the shoes to:

Skates.co.uk Exchanges (YOUR Order Number Here)
PO Box 291
Romsey
Hampshire
SO51 7WQ

Please make sure the shoes and box are in a new condition otherwise the exchange will not be accepted. Please also clearly state in the box what size and model you need it exchanged to and do not put any sort of tape on the box itself. We'll then sound out the replacements to you free of charge (stock permitting).

Exchanges will be processed once all staff are back in our offices in the new year (2nd January onwards). All stock is served on a "first come, first served" basis.

The recommended method for delivery is via Royal Mail Parcel Post or 1st Class with some sort of insurance/tracking on the delivery.

Christmas Return Details:
IMPORTANT: Deadline for receiving Xmas returns is the 14th January (unless you ordered after 14th December)

To return your existing order send the shoes to:

Skates.co.uk Returns (YOUR Order Number Here)
PO Box 291
Romsey
Hampshire
SO51 7WQ

Please make sure the shoes and box are in a new condition otherwise the return will not be accepted. Please also do not put any sort of tape on the box itself.

Once received, you will be refunded the cost of the shoes. Postage costs are not refunded. Refunds are processed usually at the end of every week and will go back onto the card you originally paid with.

The recommended method for delivery is via Royal Mail Parcel Post or 1st Class with some sort of insurance/tracking on the delivery.