It's that time of year again; the mad rush to make sure you've got everyone's presents in time for Christmas... and to make sure you've ordered the right thing! Whilst buying online is super convenient and the best way to do your Christmas shopping, we appreciate it can sometimes be difficult to make up your mind about a product, it's size, colour and sometimes style.
Because of this we offer a FANTASTIC Christmas Returns Policy. We're offering a prepaid returns label* with all orders; and to make things even easier for you, we're accepting returns for refunds and exchanges up until January 15th! We do request that you return your goods in good as new condition with the box fully intact. If we receive your return with a damaged box, you may incur a small charge.
*Please note there will be a £3.95 charge upon receiving your return for exchange or refund. If there is a fault with your order or we've sent you the wrong thing, you will not be charged!
We will of course do all we can to ensure your order is delivered in time for Christmas, however we cannot guarantee a pre-Christmas delivery for any orders placed after December 21st due to the high volume of parcels our couriers deliver.
Christmas At Our Trade Counter
Our Trade Counter will be operating over Christmas as normal; however please be aware that due to how busy we are around the festive period, there may be a wait on things such as fix-ups and scooter builds. We will do our best to see you as soon as possible but would appriciate your patience and understanding if there is a delay.
Warehouse opening times: Our phone lines are open:
Monday: 9:30 - 16:30 Monday: 9:00 - 18:00
Tuesday: 9:30 - 16:30 Tuesday: 9:00 - 18:00
Wednesday: 9:30 - 16:30 ------ Wednesday: 9:00 - 18:00
Thursday: 9:30 - 16:30 Thursday: 9:00 - 18:00
Friday: 9:30 - 16:30 Friday: 9:30 - 18:00
Saturday: 10.00 - 16.00 Saturday: 11:00 - 17:00
Sunday: 10.00 - 16.00 Sunday: 15:00 - 17:00
Please note that we will not be operating Christmas Eve or Christmas Day, however our team are avaible to answer any of your queries up until, and including, Friday 22nd December. If you would like to contact us whilst we're not in the office, please leave a voicemail or email us and we'll get back to you as soon as we can!
If you have any further queries regarding our Christmas hours or returns policy, please feel free to contact us on: