FREE UK DELIVERY*

On orders over £40

Free UK Delivery

Free UK delivery for orders over £40.

Items are delivered Monday - Saturday.

Next day Items are delivered Monday - Friday.

*UK Next Day Service Only assuming that the courier service is not experiencing any delays.

**Exceptions include locations outside mainland UK.

More Delivery Information

LOWEST PRICE PROMISE

Beating Competitor Prices

Price Match Promise

We’re passionate about offering our customers the best possible price on any product. We try to be as competitive as possible but, if you do manage to find a product for less somewhere else, we’ll always try to match the price!

How to achieve a price match

Please read our terms and conditions below before contacting our sales team on 01794 830005. You’ll need the competitors website address available so our sales team can verify the match and process your order over the phone.

Click here for our full terms and conditions...

FREE STICKERS WITH ORDERS

With Every Order

Free Stickers With Every Order*

All Scooter related orders will receive the “Free Scooter Stickers Sheet” with 36 brand stickers on them. All Skates related orders will recieved x2 Large “I HEART Skates” Stickers.

Use code SAVE10 to save £10 on an item* over £100

*Get £10 off the first item in your basket that is over £100.

Extended Xmas Returns

Order anytime from the 21st September 2020 on wards and you can return or exchange anytime up to January 31st 2021. More info.

FAQs

  1. Customer Care
  2. Scooters
    1. Stunt Scooters
    2. Foldable Kids Scooters
    3. Slider, Zip and Vtriker Scooters
    4. Fliker & Trikke Scooters
    5. Electric Scooters
    6. Carving Scooters
  3. Roller Skates
  4. Inline Skates
  5. Ice Skates
  6. Aggressive Skates
  7. Heelys
  8. Skateboards
  9. Waveboards & Ripstiks
  10. Streetboards
  11. BMX Bikes

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1) Customer Care

 

How fast is your UK delivery?

We try to hold most things in stock so generally orders placed before 5pm are dispatched that day for delivery the next working day (unless the item is being sold on preorder). Orders placed after 5pm on Friday aren’t dispatched until Monday morning. On occasion, deliveries can take a little longer however we’ll always notify you if that’s the case.

Where is my order?

Orders placed before 5pm on a weekday are generally dispatched on the same working day. On occasion, due to fluctuations in stock, we can temporarily become out of stock of an item for a few days. In these cases we immediately order in more stock which generally arrives into our warehouse within 1 - 3 working days. If the delay is any longer, we'll contact you to notify you of the delay. Orders placed after 5pm or on weekends or public holidays are generally dispatched the next working day.

It's also worth checking that the item you've ordered is not on pre-order. If this is the case, you'll be given an estimated re-stock date. Delivery information will be available on the website, if you look at the individual product’s page.

Once your order has been dispatched, you'll automatically be emailed confirmation along with your tracking details. You can also login to your account to track your order.

On occasion, if you're not available when the courier attempts to deliver your parcel, they'll leave it with a neighbour instead and post a card through your card specifying which neighbour,

We've received 1 item, but my order contained more. Where's the rest?

Thanks for your order. On occasion, due to fluctuations in stock levels, we can temporarily become out of stock of an item. To resolve this, we'll immediately order more stock in which generally arrives into our warehouse within 1-3 working days. If you've ordered multiple items and one or more are in stock, we'll dispatch them immediately with the outstanding items to follow. In addition, if you've pre-ordered an item alongside items that are in stock, we'll dispatch the items that are in stock with the pre-ordered item to follow.

Once the outstanding item is dispatched we'll automatically email you confirmation along with tracking details. You can also track your order.

Can I cancel my order and receive a refund?

We pride ourselves on dispatching orders as soon as possible after they are placed. This means that, if the item you ordered is in stock, we are likely to have dispatched it and be unable to prevent delivery or change details.

If your order has been dispatched and you still wish to cancel, DO NOT refuse to sign for the parcel when it arrives. This will result in a £15 fee from the courier which we will have to pass on to you. Also it is not possible to exercise the right to cancel effectively by refusing to sign for the parcel on arrival. Customers needs to exercise their right in writing or in another durable medium. Instead accept the parcel, before e-mailing returns@skates.co.uk and following the instructions. We will be able to refund you once the parcel is received back into our warehouse, so long as you have followed the correct procedure.

Please note that refunds can take up to 3 working days to appear in your account.

The pre-order date on the website has changed since I placed my order. Will I still get this on the original date?

Due to the large amount of items we sell, some of our most popular items are available to pre-order. Once we've sold all the available stock for a certain pre-order date, our system will automatically update our site to the next pre-order date for the next batch. This ensures that when you place an order, our website advertises an accurate date.

On occasion, pre-order dates can be delayed by the manufacturer. If this is the case, we then automatically email the affected customers to notify them of the delay. Unless you've received an email with a delayed preorder date, we can reassure you that your item is expected to arrive into stock at the date advertised when you placed your order.

The status of the product I ordered has changed from ‘Pre Order’ to ‘In Stock’. When will I receive it? What if the pre-order date has passed?

We dispatch all pre-orders as soon as they arrive into stock. Due to the high number orders we need to dispatch, the packaging process may incur a slight delay of a day or so.

To confirm, pre-order dates are the estimated date that our suppliers give. On occasions, pre-orders can encounter slight delays arriving into our warehouse. These types of delays will affect every retailer in the country as all stock comes directly from the same manufacturer. Generally these delays are only 1 -3 working days. Once we receive the item into our warehouse, we immediately dispatch your order and send a confirmation email with tracking details.

If the delay is expected to be more than 3 working days, we'll automatically notify the affected customers to inform them of the change of date.

You can also track your order status online

Help! I need some advice quickly!

No worries, first of all have you seen our buying guide section? It’s a simple introduction to different items and what might be right for you. If that doesn’t help, call our friendly, knowledgeable team on +44 (0)1794 830005
 

I’m thinking of ordering with you guys but I’m worried about giving out my details over the internet. Can you reassure me?

Don’t worry! In addition to being verified by ISIS (Internet Shopping is Safe) and IMRG as a gold associate member, we use a technology called Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available), this makes it extremely hard for anyone to get hold of the information you give us when ordering. We have also implemented a service called "3D Secure", this is effectively an online pin service that adds an extra security layer to online payments, this means that no one other than the actual card holder or someone who knows the online pin code can put payment through.

I want to buy some skates but what if they don’t fit?

Not a problem. We generally recommend going up a size and getting a pair of insoles however if something doesn’t fit just return them to us within 30 days. Don’t use them and return them in a new condition and we’ll simply exchange them for another size. Plus we’ll return the correct size back to you at no additional cost!

I want to track my parcel. Is that possible?

Yes. When you place your order, make sure to include your email address. Then we’ll automatically send you tracking information. If you’ve already placed an order but forgotten to enter your email address simply pop an email over to sales@skates.co.uk with your name and order number.

Can I place an order over the phone?

Yes. During busy periods our lines are really hectic but if you can’t order online, just give us a call.

Do you price-match?

We constantly monitor our prices however if you do find somewhere cheaper, give us a call on (01794) 830005 and we’ll see what we can do. We can only price-match if the items in stock, available to ship, UK based and doesn’t charge silly delivery costs?

Can I have free delivery?

Sure, simply place an order over £75 and you’ll automatically get free UK shipping!

I want to be kept in the loop regarding new products?

Cool, in that case, why not like our Facebook page (Skates.co.uk) or subscribe to our Youtube account.

I need some assistance fitting a new / replacement part.

Not a problem, I’d recommend having a look at our Youtube account - www.youtube.com/skatescouk - we’ve got loads of instructional videos which should solve your problem.
 

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2) Scooters

2.1) Stunt Scooters

Does my son / daughter really need an extreme scooter?

It depends, what are they planning on doing with it? If they want to use it for tricks or down a skatepark we’d absolutely recommend getting an extreme scooter as they’re much stronger and more durable than recreational scooters.

What are the differences between cheaper and more expensive models?

Higher-end models tend to be much stronger. They’re forged with stronger metals which tend to also be lighter. Wheels tend to have a metal core, and most top-end scooters will come with a compression system to ensure a smooth ride.

I need some assistance fitting a new / replacement part.

Not a problem, I’d recommend having a look at our Youtube account - www.youtube.com/skatescouk - we’ve got loads of instructional videos which should solve your problem.

What about weight limits?

Most scooters will have a 100kg limit however scooters designed for younger riders will have a lower limit. The product description will give exact information on the product and it’s limits, target age group etc.

2.2) Foldable Kids Scooters

Can I use this down a skatepark?

We wouldn’t recommend it. Recreational scooters are designed for transport purposes and general use. They’re not designed for extreme use as this would invalidate their warranty.

What is a recreational scooter for?

Younger riders tend to prefer recreational scooters. Lots of our customers use them for commuting, getting to school or simply for leisure.

Can I purchase replacement parts?

Yes. Most recreational scooters are a standard size so replacement parts are easy to source. We stock a wide variety of parts in our scooter accessories section.

I need some assistance fitting a new / replacement part.

Not a problem, I’d recommend having a look at our Youtube account - www.youtube.com/skatescouk - we’ve got loads of instructional videos which should solve your problem.

2.3) Slider, Zip and Vtriker Scooters

What is a Slider/Zip/Vtriker scooter?

It’s a bit like a normal scooter but with two decks. Instead of using one leg to propel yourself forward, you simply move the decks in and out in a scissor motion with your feet!

Do you sell Slider scooter with fixed decks?

Yes! They’re produced by different companies and are called Flikers and Trikkes. The work by moving your hips from side to side (a lot like skiing)

Can I use this down a skatepark?

We wouldn’t recommend it. They’re not designed for tricks or stunts so doing this would invalidate their warranty.

2.4) Fliker & Trikke Scooters

What is a Fliker/Trikke scooter?

It’s a bit like a normal scooter but with two decks. Instead of using one leg to propel yourself forward, you simply move your hips from side to side (a lot like skiing)

Do you sell Slider scooter with moving decks?

Yes! They’re produced by different companies and are called Sliders, Styles or Vtrikers. The work by moving your the decks in and out in a scissor motion with your feet!

Can I use this down a skatepark?

We wouldn’t recommend it. They’re not designed for tricks or stunts so doing this would invalidate their warranty.

2.5) Electric Scooters

What is an electric scooter?

Electric scooters are motorised scooters. They’re much more fuel-efficient and quiet than traditional petrol scooters. They’re not designed for road use.

Can I use this down a skatepark?

We wouldn’t recommend it. They’re not designed for tricks or stunts so doing this would invalidate their warranty.

Can I purchase replacement parts?

Yes. Most electric scooters are a standard size so replacement parts are easy to source. We stock a wide variety of parts in our scooter accessories section.

2.6) Carving Scooters

What are carving scooter?

Carving scooters are a lot like recreational scooter however they have much wider tyres fitted. This makes them perfect for sharp turns and bends and gives a really comfortable ride.

Can I use this down a skatepark?

We wouldn’t generally recommend it Unless specifically mentioned, they’re not designed for tricks or stunts so doing this would invalidate their warranty.

Can I purchase replacement parts?

Yes. Most carving scooters are a standard size so replacement parts are easy to source. We stock a wide variety of parts in our scooter accessories section.
 

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3) Roller Skates

What are roller skates?
Roller skates are skates with two rows of two wheels. They’re easy to learn and are perfect for younger children, people, inexperienced skaters or simply people who are a bit clumsy!

I want to try Roller Derby. What do I need?

First of, skates designed specifically for roller derby! We’ve got a whole section which explains the key differences between each skate. Also you’ll need a helmet and a decent set of pads.

I want to go REALLY fast!

Alright, then you’ll need really good bearings. Bearings go inside the wheel (2 per wheel). The quality of the bearings will greatly reflect how fast you can go. Most bearings use the ABEC system which rates bearings on a numerical scale ( 1 = worst, 9 = best)

Can I purchase replacement parts / upgrade my skates?

Yes. Most roller skates use standardised parts so replacement bits are always easy to source. We stock a wide variety of parts in our accessories section.

I want to buy some skates but what if they don’t fit?

Not a problem. We generally recommend going up a size and getting a pair of insoles however if something doesn’t fit just return them to us within 30 days. Don’t use them and return them in a new condition and we’ll simply exchange them for another size. Plus we’ll return the correct size back to you at no additional cost!
 

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4) Inline Skates

What are inline-skates?
Inline skates are skates with a single row of 4 wheels. They’re easy to learn especially if you’ve ice skated in the past. Some skates are designed for speed, some for distance and some simply for beginners. More expensive skates tend to be made of stronger, lighter materials.

Can I use this down a skatepark?

We wouldn’t recommend it. They’re not designed for tricks or stunts so doing this would invalidate the warranty. You’ll need aggressive skates which are far more durable and specifically designed for tricks.

I want to go REALLY fast!

Alright, then you’ll need really good bearings. Bearings go inside the wheel (2 per wheel). The quality of the bearings will greatly reflect how fast you can go. Most bearings use the ABEC system which rates bearings on a numerical scale ( 1 = worst, 9 = best)

Can I purchase replacement parts / upgrade my skates?

Yes. Most inline skates use standardised parts so replacement bits are always easy to source. We stock a wide variety of parts in our accessories section.

I want to buy some skates but what if they don’t fit?

Not a problem. We generally recommend going up a size and getting a pair of insoles however if something doesn’t fit just return them to us within 30 days. Don’t use them and return them in a new condition and we’ll simply exchange them for another size. Plus we’ll return the correct size back to you at no additional cost!

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5) Ice Skates

What are ice skates?
Ice skates are skates with a sharp blade which allows you to skate on ice. They’re easy to learn especially if you’ve used inline-skates in the past. Some skates are designed for speed, some for distance and some simply for beginners. More expensive skates tend to be made of stronger, lighter materials. The main two types of ice skates are figure and hockey.

What’s the difference between figure and hockey skates?

Figure skates tend to have an toe pick and be made of a softer material like leather. They’re comfortable but not great if you’re planning on playing sports on ice! Hockey boots don’t have a toe pick, are generally made of a harder wearing material and are designed to take a real bashing.

I want to go REALLY fast!

Alright, then you’ll need really good blades. More expensive ice skates have better quality blades which cut the ice better and ensure a faster, smoother ride.

I want to buy some skates but what if they don’t fit?

Not a problem. We generally recommend going up a size and getting a pair of insoles however if something doesn’t fit just return them to us within 30 days. Don’t use them and return them in a new condition and we’ll simply exchange them for another size. Plus we’ll return the correct size back to you at no additional cost!
 

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6) Aggressive Skates

What are aggressive skates?
Aggressive skates are skates with a single row of 4 wheels. They’re designed specifically for extreme use and are perfect for tricks, grinding etc. The main differences are small, hard wheels and a heavy frame.

Can I use this down a skatepark?

Yes! Aggressive skates are designed for extreme use. Go for it! Don’t forget to wear some pads though…

Can I purchase replacement parts / upgrade my skates?

Yes. Most aggressive skates use standardised parts so replacement bits are always easy to source. We stock a wide variety of parts in our accessories section.

I want to buy some skates but what if they don’t fit?

Not a problem. We generally recommend going up a size and getting a pair of insoles however if something doesn’t fit just return them to us within 30 days. Don’t use them and return them in a new condition and we’ll simply exchange them for another size. Plus we’ll return the correct size back to you at no additional cost!
 

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7) Heelys

I want to buy some Heelys but what if they don’t fit?
Not a problem. We generally recommend going up a size and getting a pair of insoles however if something doesn’t fit just return them to us within 30 days. Don’t use them and return them in a new condition and we’ll simply exchange them for another size. Plus we’ll return the correct size back to you at no additional cost!

What’s the difference between 1-wheel and 2-wheel Heelys?

2-wheel Heelys are easier to use and ideal for beginners and younger riders. They offer better stability however aren’t as fluid as 1-wheel Heelys. If you’re a little older or relatively experienced with Heelys, we’d recommend 1-wheel Heelys.

Can I purchase replacement parts / upgrade my Heelys?

Yes. Most Heelys use standardised parts so replacement bits are always easy to source. We stock a wide variety of parts in our accessories section.

I’ve heard some Heelys have grind plates. Is this true?

Yes, newer models have Soap grind plates which allow you to grind with your Heelys!

Can I remove the wheels?

Yes. Simply use the Heelys removal tool to simply prise them out.
 

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8) Skateboards

Can I purchase replacement parts?
Yes. Most Skateboards are a standard size so replacement parts are easy to source. We stock a wide variety of parts in our accessories section.

I need some assistance fitting a new / replacement part.

Not a problem, I’d recommend having a look at our Youtube account - www.youtube.com/skatescouk - we’ve got loads of instructional videos which should solve your problem.
 

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9) Waveboards & Ripstiks

Can I purchase replacement parts?
Yes. Most Waveboards/Ripstiks are a standard size so replacement parts are easy to source. We stock a wide variety of parts in our accessories section.

I need some assistance fitting a new / replacement part.

Not a problem, I’d recommend having a look at our Youtube account - www.youtube.com/skatescouk - we’ve got loads of instructional videos which should solve your problem.

Can I use this down a skatepark?

We wouldn’t generally recommend it. Unless specifically mentioned, they’re not designed for tricks or stunts so doing this would invalidate their warranty.
 

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10) Streetboards

Can I purchase replacement parts?
Yes. Most Streetboards are a standard size so replacement parts are easy to source. We stock a wide variety of parts in our accessories section.

I need some assistance fitting a new / replacement part.

Not a problem, I’d recommend having a look at our Youtube account - www.youtube.com/skatescouk - we’ve got loads of instructional videos which should solve your problem.

Can I use this down a skatepark?

We wouldn’t generally recommend it. Unless specifically mentioned, they’re not designed for tricks or stunts so doing this would invalidate their warranty.
 

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11) BMX Bikes

Do BMX’s come fully assembled?
BMX’s arrive 90% assembled. Due to packaging difficulties it’s practically impossible to ship a fully assembled bike. You simply need to attach the front wheel and adjust the brakes. This is really simple and takes about 30-45 minutes. 

Can I purchase replacement parts?

Yes. Replacement parts are easy to source however it may take a few days to order them in. We stock a wide variety of parts in our bmx accessories section.

I need some assistance fitting a new / replacement part.

Not a problem, I’d recommend having a look at our Youtube account - www.youtube.com/skatescouk - we’ve got loads of instructional videos which should solve your problem.