- Customer Care
- Roller Skates
- Inline Skates
- Ice Skates
- Aggressive Skates
- Waveboards & Ripstiks
- BMX Bikes
1) Customer Care
How fast is your UK delivery?
Where is my order?
Orders placed before 5pm on a weekday are generally dispatched on the same working day. On occasion, due to fluctuations in stock, we can temporarily become out of stock of an item for a few days. In these cases we immediately order in more stock which generally arrives into our warehouse within 1 - 3 working days. If the delay is any longer, we'll contact you to notify you of the delay. Orders placed after 5pm or on weekends or public holidays are generally dispatched the next working day.
It's also worth checking that the item you've ordered is not on pre-order. If this is the case, you'll be given an estimated re-stock date. Delivery information will be available on the website, if you look at the individual product’s page.
Once your order has been dispatched, you'll automatically be emailed confirmation along with your tracking details. You can also login to your account to track your order.
On occasion, if you're not available when the courier attempts to deliver your parcel, they'll leave it with a neighbour instead and post a card through your card specifying which neighbour,
We've received 1 item, but my order contained more. Where's the rest?
Thanks for your order. On occasion, due to fluctuations in stock levels, we can temporarily become out of stock of an item. To resolve this, we'll immediately order more stock in which generally arrives into our warehouse within 1-3 working days. If you've ordered multiple items and one or more are in stock, we'll dispatch them immediately with the outstanding items to follow. In addition, if you've pre-ordered an item alongside items that are in stock, we'll dispatch the items that are in stock with the pre-ordered item to follow.
Once the outstanding item is dispatched we'll automatically email you confirmation along with tracking details. You can also track your order.
Can I cancel my order and receive a refund?
We pride ourselves on dispatching orders as soon as possible after they are placed. This means that, if the item you ordered is in stock, we are likely to have dispatched it and be unable to prevent delivery or change details.
If your order has been dispatched and you still wish to cancel, DO NOT refuse to sign for the parcel when it arrives. This will result in a £15 fee from the courier which we will have to pass on to you. Also it is not possible to exercise the right to cancel effectively by refusing to sign for the parcel on arrival. Customers needs to exercise their right in writing or in another durable medium. Instead accept the parcel, before e-mailing firstname.lastname@example.org and following the instructions. We will be able to refund you once the parcel is received back into our warehouse, so long as you have followed the correct procedure.
Please note that refunds can take up to 3 working days to appear in your account.
The pre-order date on the website has changed since I placed my order. Will I still get this on the original date?
Due to the large amount of items we sell, some of our most popular items are available to pre-order. Once we've sold all the available stock for a certain pre-order date, our system will automatically update our site to the next pre-order date for the next batch. This ensures that when you place an order, our website advertises an accurate date.
On occasion, pre-order dates can be delayed by the manufacturer. If this is the case, we then automatically email the affected customers to notify them of the delay. Unless you've received an email with a delayed preorder date, we can reassure you that your item is expected to arrive into stock at the date advertised when you placed your order.
The status of the product I ordered has changed from ‘Pre Order’ to ‘In Stock’. When will I receive it? What if the pre-order date has passed?
We dispatch all pre-orders as soon as they arrive into stock. Due to the high number orders we need to dispatch, the packaging process may incur a slight delay of a day or so.
To confirm, pre-order dates are the estimated date that our suppliers give. On occasions, pre-orders can encounter slight delays arriving into our warehouse. These types of delays will affect every retailer in the country as all stock comes directly from the same manufacturer. Generally these delays are only 1 -3 working days. Once we receive the item into our warehouse, we immediately dispatch your order and send a confirmation email with tracking details.
If the delay is expected to be more than 3 working days, we'll automatically notify the affected customers to inform them of the change of date.
You can also track your order status online