Security Update FAQ - 02/11/2020
Overview of Information
We recently became aware that some user data was compromised due to unauthorized access to our systems by a malicious third party, a database that was used for helping us to dispatch your order, nothing more. We have engaged leading digital forensic and security experts and launched an investigation, which is ongoing. We are notifying any possibly affected Skates.co.uk users. We have already taken steps to ensure the situation is contained, and we are working to prevent this type of event from happening in the future. Protecting our users’ information remains our top priority.
What kind of user data was affected?
Name, Email address, contact number and physical addresses from previous orders. There were no financial card details, bank details, usenames or passwords or any more personal data affected.
How do I know if I was affected? How are you notifying users?
In the interest of transparency, we are notifying any possible impacted skates.co.uk users of the incident via email, and will provide relevant updates as they are available.
When did you first learn of the issue? How was it brought to your attention?
We first learned of the issue on November 2nd 2020. Upon learning about the issue, we immediately launched a comprehensive investigation and remediation effort. Within 24 hours we'd implemented the security changes necessary, as a result of advice given from experts, as well as further precautions to ensure this issue could not reoccur in future.
How many Skates.co.uk users are affected?
Not all Skates.co.uk are affected. We are notifying those that may have been affected of the incident, and will provide updates as they are available.
Impact on Users:
If my data was compromised, what are the risks to me? Could my identity be stolen?
It is highly unlikely that this incident will result in identity theft, as we do not store sensitive personal information like credit cards / payment information or any username / password details.
What should I do now I'm aware of this?
Please be on the lookout for phishing or scam emails, be especially careful not to click on any emails that are in any way suspicious to you. Also have the same mindset towards any unusual post received. If you receive an email from an unverified source, we advise you to avoid clicking on it at all costs, as well as refrain from clicking on any suspicious links – this advice applies regardless of whether you’re the company’s customer or not.
Please remember, you should never disclose any sensitive information over email, including banking details, and we will never ask you to do so. If you receive an email that you are concerned about, don’t click on any links, open any documents or reply to it. You can get some more advice here: www.getsafeonline.org/protecting-yourself/spam-and-scam-email/
What Skates.co.uk is doing about it:
What steps are you taking to contain the issue and make sure this doesn’t happen again?
Upon learning about the issue, we immediately launched a comprehensive investigation. While the investigation is still ongoing, we have already taken steps to contain the incident, and our efforts to prevent this type of event from happening in the future are ongoing and a top priority.
Have you alerted the relevent authority?
Yes we have alerted the Infomation Commissioner's Office within 72 hours of becoming aware of the issue and are working closely with them.