Warranty Detail Breakdown
Your warranty period begins from the day you receive your goods and will be voided if you modify the product in any way, for example, cutting down the bar height or installing a slit.
To claim warranty, please email us at support@skates.co.uk with images of the damage and your order number. From there, this will be passed on for assessment. Where possible, we will always replace the item and will only refund if we aren’t able to supply a replacement.
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Scooters and Scooter Parts
Each part on a stunt scooter has an independent warranty and each part would be replaced separately, as each part can be replaced individually.
Decks
Generally covered for 3-6 months.
Not covered: Damage caused by heavy hits or heavy landings. Cosmetic damage, such as scratches or paint peeling. Cracks in benign areas of the deck.
Aluminium and Titanium Bars
Generally covered for 30 days.
Not covered: Cosmetic damage/rust unless present on receipt. Damage caused by heavy landings or allowing the scooter to fall directly onto the handlebar. Cracking caused by over-tightening the clamp.
Chromoly Bars
Generally covered for 90 days.
Not covered: Cosmetic damage/rust unless present on receipt. Damage caused by heavy landings or allowing the scooter to fall directly onto the handlebar.
Wheels
Generally covered for 90 days.
Not covered: Flat spotting. Chunking of the PU. Damage or wearing of the wheel bearings.
Forks
Generally covered for 90 days.
Not covered: Damage to the axle bolt or compression bolt. Bending caused by misuse.
Clamps
Generally covered for 90 days.
Not covered: Cracking caused by over-tightening the clamp. Damage to the bolts.
Consumable Parts
Bearings (wheel and headset), handlebar grips, griptape, brakes, pegs and bolts are all considered consumable items and will not be covered under warranty unless these are proven to be faulty on receipt of the goods. If these items are used, they will not be covered under warranty.
Skateboards, Longboards and Cruisers
As with scooters, each part will hold a different warranty period. Warranty will depend on the nature of the damage.
Decks
Generally covered for 90 days.
Not covered: Snapping of the deck. Chipping the deck. Tail becoming mis-shapen due to skidding. For Cruisers, damage caused by attempting tricks or drops is not covered.
Wheels
Generally covered for 90 days.
Not covered: Flat spotting. General wear on the wheel. Damage or wear on the bearings.
Trucks
Warranty period is dependent on the supplier.
Not covered: Damage to the axles. Wear and tear.
Consumable Parts
Bearings, griptape and bolts are all considered consumable items and will not be covered under warranty unless these are proven to be faulty on receipt of the goods. If these items are used, they will not be covered under warranty.
Skates
Rollerskates, Inline Skates and Ice Skates
Generally, these will be covered for up to 6 months, though this is dependent on the model and the supplier.
Wheels
Generally covered for 90 days.
Not covered: Flat spotting. Wear and tear. Damage or wear on the bearings.
Mini BMX Bikes
Generally covered for 90 days.
Not covered: Cracks and bends due to extreme use. Cosmetic damage. Damage to the chain, as this is a consumable part.
Protection
Generally covered for 3-6 months for manufacturing defects.
Not covered: Damage caused by an impact. Wear and tear.
Shoes and Heelys
Warranty period is dependent on the supplier.
Not covered: Tearing caused by scootering or skateboarding. General wear and tear.
Bags and Clothing
Generally covered for 6 months.
Not covered: General wear and tear. Fading. Tearing caused by scootering or skateboarding.
