When your warranty starts
Your warranty period begins from the day you receive your goods and will be voided if you modify the product in any way, for example, cutting down the bar height or installing a slit.
Warranty Detail Breakdown
Warranty information
Warranty breakdown by product.
At some point, all extreme sports goods are prone to damage or breakage, due to the nature of use that they sustain. In the event that this occurs, please check the following to see the typical warranty period for each product we sell. Please be aware that the warranty period can differ depending on the supplier for the product and the nature of the damage.
1
Find your product
Check the typical warranty period below.
2
Check what's covered
Each product lists what isn't covered.
3
Email us
Send images of the damage and your order number.
Your warranty and how to claim
Below, you can see the typical warranty period for each item, plus the forms of damage that wouldn’t be covered under warranty.
How to make a claim
To claim warranty, please email us at support@skates.co.uk with images of the damage and your order number. From there, this will be passed on for assessment. Where possible, we will always replace the item and will only refund if we aren’t able to supply a replacement.
Warranty periods at a glance
A summary of the typical warranty periods below. See each section for what isn't covered.
| Product | Typical warranty period |
|---|---|
| Scooters and Scooter Parts | |
| Decks | 3-6 months |
| Aluminium and Titanium Bars | 30 days |
| Chromoly Bars | 90 days |
| Wheels | 90 days |
| Forks | 90 days |
| Clamps | 90 days |
| Consumable Parts | Not covered unless proven faulty on receipt |
| Skateboards, Longboards and Cruisers | |
| Decks | 90 days |
| Wheels | 90 days |
| Trucks | Dependent on the supplier |
| Consumable Parts | Not covered unless proven faulty on receipt |
| Skates | |
| Rollerskates, Inline Skates and Ice Skates | Up to 6 months dependent on the model and the supplier |
| Wheels | 90 days |
| Other products | |
| Mini BMX Bikes | 90 days |
| Protection | 3-6 months for manufacturing defects |
| Shoes and Heelys | Dependent on the supplier |
| Bags and Clothing | 6 months |
Please be aware that the warranty period can differ depending on the supplier for the product and the nature of the damage.
Scooters and Scooter Parts
Each part on a stunt scooter has an independent warranty and each part would be replaced separately, as each part can be replaced individually.
Decks
Generally covered for 3-6 months.
Not covered:- Damage caused by heavy hits or heavy landings.
- Cosmetic damage, such as scratches or paint peeling.
- Cracks in benign areas of the deck.
Aluminium and Titanium Bars
Generally covered for 30 days.
Not covered:- Cosmetic damage/rust unless present on receipt.
- Damage caused by heavy landings or allowing the scooter to fall directly onto the handlebar.
- Cracking caused by over-tightening the clamp.
Chromoly Bars
Generally covered for 90 days.
Not covered:- Cosmetic damage/rust unless present on receipt.
- Damage caused by heavy landings or allowing the scooter to fall directly onto the handlebar.
Wheels
Generally covered for 90 days.
Not covered:- Flat spotting.
- Chunking of the PU.
- Damage or wearing of the wheel bearings.
Forks
Generally covered for 90 days.
Not covered:- Damage to the axle bolt or compression bolt.
- Bending caused by misuse.
Clamps
Generally covered for 90 days.
Not covered:- Cracking caused by over-tightening the clamp.
- Damage to the bolts.
Consumable Parts
Bearings (wheel and headset), handlebar grips, griptape, brakes, pegs and bolts are all considered consumable items and will not be covered under warranty unless these are proven to be faulty on receipt of the goods. If these items are used, they will not be covered under warranty.
Skateboards, Longboards and Cruisers
As with scooters, each part will hold a different warranty period. Warranty will depend on the nature of the damage.
Decks
Generally covered for 90 days.
Not covered:- Snapping of the deck.
- Chipping the deck.
- Tail becoming misshapen due to skidding.
- For Cruisers, damage caused by attempting tricks or drops is not covered.
Wheels
Generally covered for 90 days.
Not covered:- Flat spotting.
- General wear on the wheel.
- Damage or wear on the bearings.
Trucks
Warranty period is dependent on the supplier.
Not covered:- Damage to the axles.
- Wear and tear.
Consumable Parts
Bearings, griptape and bolts are all considered consumable items and will not be covered under warranty unless these are proven to be faulty on receipt of the goods. If these items are used, they will not be covered under warranty.
Skates
Rollerskates, Inline Skates and Ice Skates
Generally, these will be covered for up to 6 months, though this is dependent on the model and the supplier.
Wheels
Generally covered for 90 days.
Not covered:- Flat spotting.
- Wear and tear.
- Damage or wear on the bearings.
Mini BMX Bikes
Generally covered for 90 days.
Not covered:- Cracks and bends due to extreme use.
- Cosmetic damage.
- Damage to the chain, as this is a consumable part.
Protection
Generally covered for 3-6 months for manufacturing defects.
Not covered:- Damage caused by an impact.
- Wear and tear.
Shoes and Heelys
Warranty period is dependent on the supplier.
Not covered:- Tearing caused by scootering or skateboarding.
- General wear and tear.
Bags and Clothing
Generally covered for 6 months.
Not covered:- General wear and tear.
- Fading.
- Tearing caused by scootering or skateboarding.
Need to make a warranty claim?
Email us with images of the damage and your order number, and we'll pass it on for assessment.
