Warranty Detail Breakdown for Products Sold
Manufacturer warranty lengths depend on the type of product and the nature of it's use. Due to the products being used for extreme or outdoor sports use, the warranty periods on these products are generally shorter than traditional products like a kettle.
Where appropriate the brands will make a judgement based upon evidence provided of whether a product is under warranty due to a manufacturing defect or through excessive product extreme use (for which warranty cannot cover). Please bare in mind that the time periods below are a rough outline of warranty coverage. The time covered may be shorter or longer dependant on the product and/or the brand.
If you happen to be outside of your warranty period, we won't be able to send out a replacement part for you. However, please feel free to call or email our scooter specialists for advice on how to replace the part yourself!
If a product has been modified in some way after purchase, the warranty will be voided. Cutting bars down in height/width or cutting a slit in to bars will weaken the product and you will not be covered under warranty if you choose to do this.
Typical warranty periods for the products we sell are shown below:
Scooters & Scooter Parts:
Complete Scooters - On complete scooters, each part of the scooter is treated as a separate warranty. If one part of the complete scooter breaks, eg. the bar, then only the broken part will be replaced, not the whole scooter. Different parts have a different level of warranty cover, for example parts like brakes, grips and bearings are seen as parts that are consumable and break with use. If a specific part on a complete scooter does break and it's considered within warranty, we will send the replacement part to you. If that part is not available we will aim to offer you an upgraded part. If needed our specialist staff will guide and help you with how to replace the damaged item.
Electric Scooters - 3 months (some brands go up to 6 months) however different parts have a different level of warranty cover, parts that break due to accidents or misuse are not covered.
Chromoly Bars - 3 months (some brands go up to 6 months). The warranty on Chromoly bars is generally dependent on the level of use on the bar, as well as the type of breakage that has occurred. For example, if a bar has snapped directly on the clamp, this tends to be a result of the clamp being over-tightened and will therefore not necessarily be covered under warranty.
Aluminium Bars - 1 month. Aluminium is used to ensure that the bars are as light as possible. The downside to this is that the material used is weaker than standard Chromoly bars. Because of this, Aluminium bars are generally not covered under warranty for bending, or damage caused by bending, unless it is evident this was caused by a manufacturing fault in the bar. Snapping will generally be covered for a 1 month period, though again, this is dependent on the general condition of the bar and the type of snap that has occurred.
Titanium Bars - 1 month. Titanium bars are also designed to be a lightweight bar. These are designed for experienced riders and should be used in a way that reflects this. Titanium bars come with a 1 month warranty, though this also depends on the usage and situation.
Metal Core Wheels - 1 month (some brands go up to 3 months). The most common warranty issue with wheels is dehubbing. This is when the urethane begins to remove itself from the wheel's core. This is not necessarily a fault in the wheel and can be easily caused by landing sideways or taking heavy hits to the wheel's core. Dehubs will usually be covered (if they have occured within the given warranty period) though may be refused if there is evident mis-use on the wheel, such as denting to the core. Chunking of the urethane will be covered for a shorter time, as this generally shows mis-use of the wheel. However, this would be decided after assessing an image of the wheel with our supplier.
Issues like cracking in the wheel will generally not be covered under warranty as they are seen as general wear on the wheel, not manufacturing issues. Flat spotting is caused by stomping too hard on the brake, or excessively heavy landings and is therefore also not covered by warranty.
Plastic Core Wheels - 1 month.
Bearings in wheels will not be covered, unless there is evidence that the bearing was faulty upon receipt. Bearings can be weakened easily by water causing rust or heavy landings. The bearing is a small part that takes a lot of impact, so isn't expected to last as long as other parts of the scooter.
Certain brands will have their own warranty guidelines. All warranty cases will be forwarded on to our suppliers and decisions will be made based upon their warranty guidelines. These guidelines may differ to the information listed above. For example, Ethic products are designed to be lightweight and are suitable only for more experienced riders, so this is reflected in their warranty procedure. In situations where warranty cases have been forwarded on to suppliers and refused, we must stick with our suppliers' judgment and decision.